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Troubleshooting3 min readJuly 15, 2026
My FREE server is suspended, why?
Ganidu Sathishka
Support Engineer at CyberNex | 4+ years customer technical support
Overview
Free servers are intended as trial packages. They are automatically suspended after roughly 12 hours of runtime.
Step-by-Step Instructions
<ol><li>Understand that this is expected behaviour, not a bug.</li><li>Read the free-server information on our website.</li><li>Refer to the "A free server, how does it work?" article for details.</li></ol>
Warning
This applies only to free packages - paid servers are not suspended.
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