Refund Policy
Last updated: 2026-07-18
1. No Refunds
All sales are final. CyberNex does not offer refunds for any services, including game server hosting, VPS, VDS, dedicated servers, or any other products. Once payment is processed, no refund will be issued.
2. Cancellation
You may cancel your service at any time through the billing portal. Cancellation will stop any future renewals but will not entitle you to a refund for any period already paid. Your service will remain active until the end of the current billing cycle.
3. Chargebacks and Disputes
Initiating a chargeback or payment dispute without first contacting our billing team is a violation of this policy and may result in immediate service termination and permanent account blacklisting.
4. Exceptions
In the event of a confirmed SLA breach below 99.90% uptime in a given month, an SLA credit (not a monetary refund) may be issued toward your next invoice at our sole discretion, per our Service Level Agreement. Any other exceptions are made solely at CyberNex's discretion on a case-by-case basis.
5. Contact
For billing questions, contact [email protected] or open a billing ticket through the billing portal.