Question 1

What payment methods do you accept?

CyberNex · Accepted Answer

We accept PayPal and direct bank transfer, with credit and debit cards (Visa, Mastercard) available through PayPal checkout.

Question 2

How fast is deployment?

CyberNex · Accepted Answer

Most servers are provisioned in under 60 seconds. Game servers and VPS instances are live the moment your payment confirms - no manual setup required. You'll receive your control panel login and server IP instantly via email.

Question 3

What is Minecraft server hosting?

CyberNex · Accepted Answer

Minecraft server hosting runs your world 24/7 so friends can join anytime - even when you are offline. Unlike hosting on your own PC, we give you enterprise hardware, DDoS protection, auto backups, and one-click mod installs.

Question 4

Is FiveM hosting available?

CyberNex · Accepted Answer

Yes. Our FiveM servers run in our Singapore data center for low latency across South and Southeast Asia. Every plan has txAdmin pre-installed, ESX/QBCore support, MySQL, and DDoS protection. Starting at Rs. 310/month.

Question 5

How much RAM do I need for a Minecraft server?

CyberNex · Accepted Answer

For vanilla servers: 1 GB for 2-5 players, 2 GB for 5-15, 4 GB for 15-30. For modded servers add 2 GB. For FiveM: 4 GB for 32 slots, 8 GB for 64. You can upgrade anytime with no downtime.

Question 6

What latency should I expect?

CyberNex · Accepted Answer

Our Singapore data center sits on major submarine cable routes, giving players across Asia and the Pacific low-latency connectivity. Most players report a smooth, lag-free experience across all game types.

Question 7

Do you provide backups?

CyberNex · Accepted Answer

Yes. We back up game server worlds every 6 hours and keep 7 days of backups. VPS and VDS plans get daily snapshots. You can also create manual backups anytime.

Question 8

Can I upgrade my plan later?

CyberNex · Accepted Answer

Absolutely. Upgrades are seamless and applied instantly with zero downtime. You'll only pay the prorated difference for your remaining billing cycle. Downgrades are also supported - just contact our support team to adjust your resources.

Question 9

Do you offer support?

CyberNex · Accepted Answer

Yes - 24/7/365 via Discord, live chat, and tickets. Our team are real engineers, not script-readers. Average first reply under 4 minutes. Free migration help if you switch from another host.

Question 10

How does DDoS protection work?

CyberNex · Accepted Answer

All plans include 17 Tbit/s DDoS protection at no extra cost. We filter attacks at the network edge before they reach your server. Our system is tuned for Minecraft and FiveM traffic to avoid false positives.

Question 11

Is there a refund policy?

CyberNex · Accepted Answer

Every game server includes a free 1-day trial, so you can test before you pay. Paid plans are final and non-refundable - you can cancel your service at any time, which stops future renewals but does not entitle you to a refund for any period already paid.

Question 12

Where are your servers located?

CyberNex · Accepted Answer

All servers run from our Singapore data center, peered at SGIX. From Singapore, most of South and Southeast Asia sees 5-40ms. We chose a single high-quality location over many average ones so every customer gets the same low-latency hardware.

Question 13

Do you support modded Minecraft servers?

CyberNex · Accepted Answer

Yes. Our one-click installer supports 200+ modpacks like All The Mods, RLCraft, Enigmatica, and FTB. For custom packs, upload via SFTP or file manager. We recommend 6 GB+ RAM for modded servers. Our high-performance CPUs handle heavy modpacks smoothly.

Question 14

How long does it take to set up a FiveM server?

CyberNex · Accepted Answer

With txAdmin pre-installed and one-click ESX or QBCore setup, you can have a basic FiveM server running in under 10 minutes. Full customization takes 2-4 hours. Our support team can help via Discord.

Question 15

Can you help me migrate from another hosting provider?

CyberNex · Accepted Answer

Yes! We provide free migration assistance. Our team will help you transfer your world files, plugins, configurations, and databases from any provider. Migration typically takes 30-60 minutes with minimal downtime. Contact support via Discord to schedule your migration.

Question 16

What control panel do you use?

CyberNex · Accepted Answer

We use Pterodactyl - the industry standard for game server management. It includes a modern file manager, console access, one-click modpack installer, scheduled tasks, backup management with 7-day retention, MySQL database management, and sub-user permissions. You can manage your server from desktop or mobile.

Question 17

What is bare metal hosting?

CyberNex · Accepted Answer

Bare metal gives you the entire physical server - no virtualization, no shared resources. You get all CPU cores (high-performance CPUs), all 128GB DDR5 RAM, and all 4TB NVMe storage. Ideal for large Minecraft networks, 100+ player FiveM servers, and enterprise workloads. Our bare metal servers are deployed within 24 hours with custom DDoS filtering.

Question 18

Can I host a Discord bot on CyberNex?

CyberNex · Accepted Answer

Yes. Our Discord Bot plans support Node.js, Python, and Java bots with Git auto-deploy, auto-restart on crash, and real-time logs. Plans start at low entry pricing. For complex bots needing databases or multiple bots, consider our VPS plans with full root access.

Question 19

Do you have a Discord community?

CyberNex · Accepted Answer

Yes! Our Discord server has 500+ members including server owners, developers, and gamers. Join for real-time support, server showcases, weekly giveaways, game nights, and networking with other hosting customers. Visit our Community page or join directly at discord.com/invite/vpu2Qvataa.

Frequently Asked Questions

Questions, answered

01What payment methods do you accept?

02How fast is deployment?

03What is Minecraft server hosting?

04Is FiveM hosting available?

05How much RAM do I need for a Minecraft server?

06What latency should I expect?

07Do you provide backups?

08Can I upgrade my plan later?

09Do you offer support?

10How does DDoS protection work?

11Is there a refund policy?

12Where are your servers located?

13Do you support modded Minecraft servers?

14How long does it take to set up a FiveM server?

15Can you help me migrate from another hosting provider?

16What control panel do you use?

17What is bare metal hosting?

18Can I host a Discord bot on CyberNex?

19Do you have a Discord community?