How to submit an MTR
Overview
If support could not identify connection issues with a traceroute, they may ask you to run a WinMTR test. This is only requested in special cases.
Step-by-Step Instructions
<ol><li>Download and extract WinMTR.</li><li>Open the folder that matches your Windows version (32/64-bit) and run WinMTR.exe.</li><li>Enter the target IP in the Host field (run one test per IP if there are multiple).</li><li>Click Start and launch the server being tested.</li><li>If no issue appears within 5 minutes, restart the test.</li><li>When a connection error occurs, play at least 5 more minutes, then click Stop.</li><li>Click Export Text and save the file to your desktop as WinMTR.</li><li>Reply to your ticket and attach the text file.</li></ol>
Warning
Run the test while the problem actually occurs. A clean capture outside the issue window is not useful.
Related Tutorials
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