How to capture packet and save as PCAP using Wireshark
Overview
A PCAP recording of your traffic while joining a game helps support diagnose connection issues.
Step-by-Step Instructions
<ol><li>Install Wireshark from wireshark.org, making sure Npcap is checked during install (a reboot may be required).</li><li>Close noisy apps (streaming, downloads, browsers) and leave the game at its main menu before recording.</li><li>Select your active network adapter - the one with the live sparkline. Verify with ipconfig.</li><li>Start the capture by double-clicking the adapter or pressing the blue shark-fin button.</li><li>Reproduce the connection issue while Wireshark runs in the background.</li><li>Click the red square Stop (or Ctrl+E).</li><li>File > Save As (Ctrl+Shift+S), name the file and pick the "Wireshark/tcpdump/... - pcap" format (not pcapng) if a true .pcap is required.</li><li>Save and attach the file to your ticket.</li></ol>
Code / Configuration
<pre><code>Verify your adapter (cmd): ipconfig</code></pre>
Warning
A capture can contain sensitive data such as passwords in plain text. Keep it private and only share it with our support team.
Related Tutorials
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